British Airways Refund

In my most recent travels, I had three weeks in Greece and travelled to Athens via Heathrow. British Airways did their best to disrupt my holiday by cancelling my flight, scheduled for 20:35, at 12:50am the following day, when all the airport hotels were full and the tube was closed. Hence, I spent the night in T5.

I claimed compensation and after 10 weeks, BA approved my compensation claim for the full amount – well over $1000 Canadian – comprising two nights accommodation, an unplanned return journey to Paddington, two Greek ferry tickets, plus meals. I claimed two nights accommodation because all the flights to Athens the following day were full.

BA cancelled the flight because of the stormy weather at Heathrow. It wasn’t so much the cancellation that upset me, it was the lack of up-to-date information provided at Heathrow and the fact that they delayed the flight four times before cancelling. They’d cancelled other earlier flights too, so the airport hotels were all full even the Sofitel at T5.